Four Points by Sheraton Phuket Patong Beach Resort

Excellent breakfast selection, pools great, gym was great. Staff extremely friendly, accommodating. Room service great, food is delicious. Food at restaurant out front great too.

We loved the polite, friendly service - exceptional! The hotel is beautiful. Our room was good. We would have loved a view out the front but next time we will ask. The service everywhere was amazing. The breakfast menu was amazing. The best we have ever experienced and they mixed it up every day. The chefs take such pride in their restaurant. They also offer Western and Indian, they have a station where they make omelettes and eggs Benedict, they have a dosa station, soup station. The beautiful wait staff were amazing. The pool was great. Loved the food and service by the pool.

I appreciated the dedicated efforts of the staff in accommodating guests, even during peak occupancy. Initially, I felt disheartened when assigned a room on the fifth floor, which lacked a view and was quite a distance from the amenities, requiring a seven-minute walk from the lobby. It didn't quite give me the feeling of a beach holiday. However, the staff kindly relocated us to a room on the Group D floor. While it still lacked a view, its proximity to the lobby, restaurants, pool, and the beach truly warmed our hearts.

We stayed at this hotel for six nights during August 2024. This hotel is truly exceptional! Its location is very convenient and has easy access to a beach and to Patong area. Taxis and tour buses find it easily too. The hotel is new, modern, very spacious, super clean and has many places where you can sit and relax (even on the rainy days!). The room was spacious, comfortable and very clean as well. The staff was always very polite and helpful at all times. The pool side is very big and there are busy and less busy areas where you can enjoy it. Pool bars offer a good variety of food and drinks. The front pool has nice sunset views as well. The restaurants at the hotel are also exceptional and offer a good selection of cuisines, both the All-you-can-eat buffets (different theme each night) and the A la Carte. The breakfast is also great, offering both local and international options! This is a perfect choice for both couples and families with kids. Highly recommended!!

I simply dont understand how this hotel does not have 5 stars and how this hotel does not have a higher rating!! This hotel was absolutely fantastic! I had no complaints at all. The rooms were spotless, and the cleaning service was top-notch - they cleaned them multiple times a day. The room service was also super affordable. And guess what? When we wanted towels for our beach trip, we could just borrow them from the pool. The staff was incredibly friendly and super helpful! I highly recommend this hotel and I’ll definitely be back again soon!